Customer Service & Repairs Administrator – Bromley

Starting Salary: £12.71+ (depending on experience)

Location: Bromley

Fully onsite: Monday to Friday

Customer Service and Repairs Administrator

Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
• Conducting daily stock counts for audit purposes
• Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
• Taking charge of customer calls for repairs and Special Orders and processing these accordingly
• Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
• Management of all other administrative duties as required for the branch
• Maintaining a high level of ‘Cut Above’ customer service by opening each interaction with a natural approach, putting the customer at ease and building a relationship.

Requirements

• Experience in a commercially-focused (preferably retail) Administrator role
• Skilled in Microsoft Office suite
• Eager to learn and build on your retail and product knowledge
• The ability to work as part of a team and use your own initiative
• Fantastic communication and organisation skills

Benefits

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Generous staff discounts
• Colleague incentives

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