Customer Service Administrator in Buckingham)

Customer Service Administrator

As a Customer Service Administrator you will join a small, busy service team. The role is based on-site in Buckingham, is full time and permanent, offering a salary of up to £26,000. You will work for a highly successful business that has operated in the garage equipment sector for decades.

Purpose of the role

Supporting the service team by providing high levels of customer service, maintaining the database, and handling administration.

Key Accountabilities of the Customer Service Administrator

• Be first point of contact for customers
• Provide high levels of customer care over the phone and via email
• Liaise with customers, resolving any queries quickly and efficiently
• Generate system based quotes and invoices
• Support the coordination of service administration
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work
• Maintain database of all customer records

Skills Required for the Service Administrator

• Confident customer service skills
• Methodical approach used to manage a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communication skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What’s in it for you?

• A salary of up to £26,000
• Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 pm with 30 min lunch
• 22 days holidays + bank holidays, increasing with service
• Training, support and development
• Working for a successful, established business
• Private healthcare for you and your family after six month probation

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