Administrative Support PSFU Coordinator

Responsibilities

• Ensure that abnormal investigation test results are brought to the attention of the appropriate clinical team.
• Arrange for patients to have investigations performed when required.
• Ensure test results are available for clinicians when requested.
• Retrieve information from hospital support systems.
• File all results and patient information into the patient’s medical records within an agreed time scale.
• Maintain confidentiality in accordance with NHS VD Regulations.
• Receive telephone calls to the department, establish caller needs, take accurate messages, pass messages promptly, and hand callers to colleagues when appropriate.
• Take any follow up action as agreed with a caller and keep them informed of outcomes.
• Communicate with patients and visitors effectively, politely, maintaining patient focus.
• Handle enquiries courteously and tactfully, resolving problems promptly and efficiently.
• Provide support to callers as required, including advising on appointments and dealing with complaints.
• Track clinicians’ and senior managers’ whereabouts, provide caller/visitor updates, and arrange meetings and appointments as necessary.
• Use Microsoft Outlook to routinely read mail.
• Provide cover for other Medical Secretaries within the department when absent.
• Attend and participate in departmental meetings, take notes and type up as necessary.
• Resolve callers’ complaints and concerns; advise callers of the PALS Service and complaint procedure where not feasible.
• Escalate issues to the Support Manager as appropriate.

Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

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