Customer Service Advisor

Customer Service Advisor – Property Manager

Location: Peterborough.

About the role: As a Customer Service Advisor (Property Manager), you will be the main point of contact for landlords, tenants and branch teams, ensuring every tenancy runs smoothly.

Responsibilities:

• Deliver exceptional customer service and resolve enquiries
• Coordinate maintenance and repairs with approved contractors
• Manage tenancy renewals and related administration
• Monitor works to ensure service standards and timescales are met
• Maintain contractor records and compliance
• Support branches with lettings queries and legislation
• Work with colleagues to resolve more complex tenancy matters

What we’re looking for:

• A full UK driving licence and access to their own vehicle
• Excellent customer service and communication skills
• A positive, organised and proactive approach
• Strong planning and problem‑solving abilities
• Confidence working both independently and as part of a team
• Good negotiation and influencing skills

Compensation & Benefits:

• Competitive Basic Salary | OTE £25,000
• Monday‑Friday 9:00 am – 5:00 pm
• Full training and ongoing development
• Structured career pathway with genuine progression opportunities
• Supportive and collaborative team environment
• Regular team meetings and company updates
• Company pension scheme

Reference: EA06929

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