Data Centre Operator

Data Centre Operator Overview

Join Barclays as a Data Centre Operator, where you’ll play a key role monitoring and maintaining the bank’s critical technology infrastructure, utilising expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the bank’s technology systems.

Please note that this is an on-site role operating on a 24×7 shift rotation pattern.

Responsibilities

• Monitor and maintain critical technology infrastructure, resolving complex technical issues while minimising disruption to operations.
• Provide technical support to the service management function for specific client groups.
• Develop the support model and service offering to improve service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software, and utilise monitoring tools/metrics to identify, prevent and address potential issues.
• Maintain a knowledge base with detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analyse system logs, error messages, and user reports to identify root causes of hardware, software and network issues, and provide resolution via fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Implement automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identify and remediate or raise potential service‑impacting risks and issues through appropriate process.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
• Provide specialist advice and support to stakeholders/customers.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Communicate sensitive or difficult information to customers where required.
• Build relationships with stakeholders to identify and address their needs.
• Check work of colleagues within team to meet internal and stakeholder requirements.

Leadership Expectations (if the role includes team supervision)

• Demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.

Qualifications

• Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems.
• Experience in troubleshooting and repairing server‑level hardware issues.
• Familiarity with change and incident‑related processes in the technical support function.
• Excellent communication skills and the ability to collaborate effectively across teams.
• Previous experience in a 24×7 shift operation and working within data centre environments.
• Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications.
• Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles.
• Key critical skills: risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job‑specific technical skills.

Values and Mindset

• Demonstrate Barclays Values: Respect, Integrity, Service, Excellence and Stewardship.
• Demonstrate Barclays Mindset: Empower, Challenge and Drive.

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