Customer Service Advisor 6964

Customer Service Advisor 6964Location: StonehouseHours: Full Time, Monday to Friday, 8:30am – 4:30pmSalary: £13.00 per hour

Job Description

We are recruiting for a Customer Service Advisor to join a friendly and supportive team based in Stonehouse. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers, resolving queries and ensuring a high standard of service.

Key Responsibilities of a Customer Service Advisor

• Answer incoming telephone calls from new and existing customers.
• Handle customer enquiries professionally via telephone and email.
• Process customer orders accurately using internal systems.
• Assist customers with placing orders and provide stock availability information.
• Monitor orders through to dispatch, ensuring they are delivered on time.
• Resolve customer queries relating to orders, shortages, damages, pricing and stock availability.
• Liaise with logistics and other internal departments to ensure customer requirements are met.
• Maintain accurate customer records and update internal systems.
• Deliver an excellent level of customer service at all times.
• Support the wider team with general administration and office duties.

Key Skills of a Customer Service Advisor

• Previous experience within a customer service or administration role.
• Excellent telephone manner and communication skills.
• Confident using Microsoft Office and computer systems.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to prioritise workload and manage multiple tasks.
• A positive, friendly and professional approach.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work effectively both independently and as part of a team.

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