Hours: Mon–Thu 8.30am–5.00pm, Fri 8.30am–4.30pm (39.5 hours/week)
Location: Hybrid or office-based: Wellingborough, Northamptonshire
About us
We are a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably. From supplying and maintaining foodservice equipment to using data for smarter, lower-impact operations, we help some of the UK’s best-known brands eliminate waste, reduce downtime and extend the life of every asset.
We are proudly family‑run, purpose‑driven and genuinely invested in the people who work here. We have built a strong reputation over seventeen years, not just for the work we do but for the way we do it. Our Wellingborough office is lively, supportive and rooted in a culture of accountability, kindness and collaboration where people are valued for the contribution they make. Our service partners are manufacturer‑trained and our team bring deep industry knowledge to every client relationship. If you know commercial catering equipment, you will feel at home here.
The opportunity
This is a hands‑on specialist role sitting across two areas that are central to how Arolite delivers for its clients, repair sourcing and quotations and planned preventive maintenance (PPM) coordination.
You will bring the technical knowledge needed to interpret engineer reports and produce accurate repair quotes, while also owning the scheduling and administration of PPM programmes across a range of clients and sites. It is a role where your industry knowledge genuinely matters and where the work you produce has a direct impact on the clients depending on it.
The pace is real. Call volumes fluctuate, contracts are each treated differently and no two days look the same. You will need to be adaptable, technically sharp and comfortable managing multiple things at once. What you will not have to do is figure it out alone.
You will be welcomed into a team that communicates well, pulls together under pressure and takes real pride in the standard of what it delivers.
What the role involves
Quotations and parts
- Reviewing engineer worksheets, photos and job notes to produce accurate, professional repair quotations
- Sourcing and pricing spare parts, comparing suppliers for value, availability and lead times
- Processing approved parts orders and liaising with suppliers to track orders through to delivery
PPM coordination
- Scheduling and managing PPM programmes end to end, ensuring visits are planned, resourced and completed on time
- Maintaining PPM documentation, asset data and compliance records accurately and in line with contract requirements
- Producing PPM reports for clients and internal review, proactively following up on outstanding visits or actions
Service coordination and administration
- Keeping service management systems up to date with accurate job, asset and contract information
- Supporting client communication and providing timely updates as required
- Working closely with engineers, suppliers and the wider service team to keep jobs progressing and clients informed
What you will bring
- Demonstrable experience preparing repair quotes or sourcing and ordering spare parts within the commercial catering equipment industry, this is essential
- A solid understanding of commercial catering equipment sufficient to interpret engineer reports and identify the correct parts
- Experience coordinating planned maintenance schedules, ideally within a field service or facilities environment
- Confidence communicating with engineers and suppliers to clarify technical or pricing details
- The ability to multitask, adapt quickly and stay calm under pressure, the role moves fast and contracts are each treated differently
- Excellent attention to detail and pride in producing accurate, trustworthy quotations
- Strong written and verbal communication skills
- An organised and proactive approach with good time management and follow‑up
- Competence in Office 365 and service management or field service systems
- A collaborative mindset and a willingness to take ownership and get things done
What we value
- Accuracy: producing quotes and PPM records clients can trust
- Curiosity: asking the right questions before confirming details
- Ownership: taking responsibility for your work from start to finish
- Collaboration: working closely with engineers, suppliers and colleagues
- Integrity: doing what is right for clients and colleagues, every time
Why people stay
- A specialist role with real ownership and variety, no two days are the same
- A team that communicates well, pulls together under pressure and takes pride in the standard of what it delivers
- Genuine investment in your development, this is a business that wants to see you grow
- A family‑run culture built on honesty, teamwork and respect, where people are valued for the contribution they make
- Regular feedback and a team that invests in doing things properly
- A friendly, modern workspace with free parking
- Competitive salary and benefits
- Death in service cover
Arolite Ltd is an equal opportunities employer and welcomes applications from all backgrounds. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at the point of applying and we will be happy to help.
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