Customer Services Advisor

Overview

At TJX Europe you will work as a Customer Service Associate supporting our customers via telephone, email, and social media channels. The role is centred on providing a positive, memorable experience for everyone who interacts with us.

Responsibilities

• Advising customers on product information, order status and store policies.
• Responding to enquiries and complaints in a courteous, professional manner.
• Working collaboratively with other departments to resolve issues quickly.
• Maintaining accurate call logs and recording customer feedback.
• Participating in on‑site training and development programmes.

Job Details

• Fixed‑term contract until the end of January2027, full‑time, 37.5hours per week.
• Shifts: Monday‑Friday, 9‑6outside of peak trading months. Teams work one weekend every three weeks (Saturday & Sunday).
• During the peak period (October–December) rotating shifts of 8:00‑16:00, 9:00‑17:00 and 11:00‑19:00 are offered.
• Two weeks of full‑time training before commencing contract hours.

Benefits

• 10% discount at TKMaxx and Homesense, increasing to 20% on selected weekends.
• Subsidised gym membership at The Club, the state‑of‑the‑art wellness centre.
• Access to campus catering, rooftop terrace, games lounge and dedicated learning space.
• Regular team social events and a supportive, collaborative workplace culture.

Location

73 Clarendon Road, Watford, EURGB

EEO Statement

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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