Support Assistant – IT/Software

12 Month Rolling Contract | Site based role Mon- Fri (8am-4pm)

We are currently recruiting on behalf of a key client for a Support Assistant to join the Application Support team, supporting a key nuclear manufacturing facility.

The Role

You’ll be part of a dynamic support team, providing day-to-day assistance to plant operators across the manufacturing process. This is a hands‑on role where you’ll be resolving system issues, supporting users, and working closely with software developers and operational teams.

Key responsibilities include:

• Managing and resolving multiple support queries from plant operators
• Identifying and troubleshooting data issues within control systems
• Reporting root causes of problems to software development teams
• Supporting end‑users in the effective use of applications
• Working collaboratively with personnel across all levels of the site

Technical Requirements

• Experience with Oracle Database / SQL within a working environment (1+year)
• Ability to read source code (e.g. PL/SQL, C)

About You

• Excellent communication and interpersonal skills
• Well organised and able to follow defined processes
• Reliable, with strong attention to detail and attendance
• Happy to undergo BPSS security clearance prior to starting, and to be enhanced to SC whilst in assignments.
• Our client is unable to sponsor candidates who are on a works visa

Experience & Qualifications

• Degree or higher qualification in a software-related discipline
• Interest in software systems within a manufacturing or industrial environment
• Willingness to learn and develop within a technical support role
• People who are local to site would be preferred
• Why Apply?
• Great entry point into a highly regulated nuclear environment
• Opportunity to develop technical and operational experience
• Work with experienced engineers and control systems teams

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