Operations Coordinator

Your Benefits

• Company Pension Scheme: Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees.
• Continuous Training: Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.
• Exclusive Discounts: Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.
• Free Parking: Free Parking – For your convenience, plus our EV Salary Sacrifice Scheme to make driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle-free setup and maintenance.
• Health & Sports: Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life’s ups and downs.
• Holiday Bonus: Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description

What you can expect

Main Activities

• Manage requests for deliveries, collections, relocations and installations for key customers
• Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
• Understand the specific requirements of key customers – internal process, customer product etc.
• Provide quotations to customers on request
• Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
• Take ownership of orders from end to end
• Ensure a professional and efficient service is delivered at all times
• Order services as required from third party suppliers in relation to customer’s requirements
• Troubleshoot problems quickly and identify solutions to minimise impact to customer
• Deal with ad-hoc customer enquiries by phone and e‑mail
• Assist team members as required and provide support to team leader as directed
• Work with internal staff to ensure a professional and efficient service delivery
• Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
• Sign off supplier purchase orders (to agreed sign off level)
• Ensure 100% job file accuracy before passing to accounts team
• Manage team mailbox activity efficiently and line with team/department targets

What you bring

Key Skills and Experience

• Minimum 3 years Customer Service experience in a similar role
• Experience of working in a transport, logistics or Installations environment desirable
• Meticulous attention to detail and a customer focused approach
• Strong general level of education
• IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
• Excellent demonstrable communication skills – written and verbal
• Strong team player with a flexible positive attitude – will need to work extended hours at peak times
• Capable of working on own initiative, ability to problem solve and identify corrective actions.

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