About Arc
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
We are expanding our Project Management Office (PMO) team and are seeking a Project Coordinator to support the ongoing growth and development of the PMO function. The PC will be responsible for engaging with project stakeholders during all project calls and will play a significant role in refining, managing, and maintaining the standards by which projects are delivered. This position focuses on managing less complex projects, taking full accountability for their processes, actions, and dependencies while ensuring customer focus. You will work closely to support the PMO manager who will help you in your role and development.
Key Responsibilities
- Act as a key contact point, interacting directly with customers, account managers, Tech‑presales and Arc consultants during project kick‑off calls, pulse calls, and project close‑out calls. Ensure all stakeholders are consistently updated.
- Assist in establishing and promoting a robust framework within the PMO.
- Coordinate with customers, sales teams, and delivery teams to support and manage project plans, ensuring strict adherence to PMO standards and delivering the best experience for all stakeholders.
- Contribute to the development and continual improvement of processes and ways of working. Nurture positive experiences for customers, colleagues, and the wider Arc business through effective PMO team collaboration.
- Ensure all projects are correctly set up.
- Create project plans and assign resources appropriately.
- Manage tickets and project plans, providing responses to clients and internal teams to ensure a smooth and fast delivery.
- Attend and record notes/actions during pulse and kick‑off calls as required.
- Assist with operational tasks, including monthly and milestone invoicing.
- Onboard and offboard client process streams.
- Installations site and workshop coordination.
- Monitor open tickets and tasks proactively to move projects to completion.
- Meet with stakeholders to discuss problems and solutions, ultimately driving efficiency and customer excellence.
Personal Attributes
- Highly organised and methodical.
- Proactive and comfortable working in a fast‑paced environment.
- Confident working with senior stakeholders and delivery teams.
- Customer focused at all times.
- Team‑oriented with a collaborative mindset.
What We Offer
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
Key Points
We celebrate diverse backgrounds and perspectives; they make us stronger. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work
All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility
We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
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