Assistant Practice Manager

The Assistant Practice Manager will support the Practice Manager in the day‑to‑day operations of our busy GP practice. We are located over two sites in the centre of Bolton, with excellent public transport links.

Responsibilities

• Develop efficient management systems to achieve local and national KPIs.
• Oversee day‑to‑day operations.
• Manage and support the administrative/reception team.
• Ensure high standards of patient service.
• Coordinate training, manage rotas, and resolve issues.
• Perform core admin tasks including booking appointments, patient registration, and workflow management, bridging staff needs with practice goals and CQC compliance.

Team Leadership & Management

• Provide first‑line support, guidance, and coaching to admin/reception staff.
• Manage performance, conduct training, and identify development needs.
• Create and manage staff rotas.
• Foster a positive, collaborative, and communicative work environment.
• Handle conflict resolution and performance issues.

Operational Management

• Oversee daily reception and admin operations, ensuring efficiency.
• Develop and implement efficient office procedures and policies, adhering to legislation.
• Manage workflow, including post, scanning, and document processing.
• Ensure compliance with CQC regulations and quality standards.

Administrative Duties

• Have thorough knowledge of all practice policies and procedures.
• Work in accordance with written protocols.
• Provide administrative support for clinical staff.
• File patient records and correspondence when necessary.
• Open and distribute practice post.
• Register new patients following the registration protocol.
• Send letters and text messages to patients as required.
• Update EMIS system as required.
• Engage in adhoc work, scanning, and weekly review of paperwork.
• Stock consulting rooms on a monthly basis.

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