Overview
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of making people happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge – paid breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc – that’s tips to me and you.
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the best pub employer at the Publican Awards.
Location
Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breathtaking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.
About the role
You’ll Fit Right Inn
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.
Responsibilities
- Oversee daily duties and lead a team to deliver company standards.
- Manage the Inn’s day‑to‑day operations, including shift operations in a busy, fast‑paced environment.
- Conduct administrative tasks such as stocktake, ordering, handling accounts management, and responding to guest inquiries.
- Coordinate with chefs, management, and suppliers to ensure smooth operations.
- Provide occasional on‑site support, including handling sleepovers and guest responses.
- Lead, mentor, and create impactful results for the team.
Qualifications
- Strong background in food and hospitality.
- Passion for customer service and the ability to inspire and motivate a team.
- Hands‑on and approachable demeanor, leading by example and fostering a positive, collaborative atmosphere.
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