Security Operations Centre (SOC) Operator
We’re Hiring: Security Operations Centre (SOC) Operator
Location: Waterlooville
Salary: £29,374.80 per annum
Hours: 42 hours per week (4 days on, 4 off, 4 nights on, 4 off). Overtime paid up to double time.
Join Securitas as a SOC Operator and play a key role in protecting people, property and businesses.
We’re looking for a confident, customer-focused team player who thrives in a fast-paced environment and enjoys making a real difference.
Responsibilities
- Dispatching emergency and security services when required
- Responding effectively to changing priorities and incidents
- Monitoring CCTV systems and alarm activations
- Managing mobile alarm callouts and coordinating responses
- Conducting welfare checks for officers and lone workers
- Monitoring gas detection and safety systems
- Prioritising critical alarms, including fire and lone worker activations
- Communicating with customers, colleagues, contractors and emergency services
- Escalating issues appropriately and ensuring timely resolution
- Handling sensitive and confidential information with professionalism and integrity
The responsibilities listed here aren’t the full picture – but they give you a good sense of the role.
Qualifications
- The right to work in the UK with a 5-year checkable history
- Strong customer service skills and a genuine passion for helping others
- Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
- The ability to remain calm and make decisions under pressure
- High levels of integrity and professionalism when handling sensitive information
- A flexible approach to working days, nights, weekends and public holidays
- Strong organisational skills and attention to detail
- A punctual, reliable and trustworthy approach to work
Benefits
- STRIVE – Securitas Perks gives you access to a range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs such as examinations, X-rays, and treatment.
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas.
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.
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