We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. You’ll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust.
Responsibilities
- Provide second line technical support and internal support for first line Service Desk function.
- Provide first line software support for standard applications (Word, Excel, Access, PowerPoint, Outlook).
- Analyse and advise on system errors, application problems and network issues.
- Investigate data anomalies and implement corrective action where required.
- Provide first line hardware support for PCs, printers and other network devices.
- Provide first line telecommunications support.
- Participate in the Service Desk Out of Hours (24x7x365) rota performing urgent on‑call services outside normal hours for in‑patient/extended hours services.
- Travel to various sites across the Trust as required.
Requirements
- Excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office365.
- In‑depth troubleshooting experience of Windows11 and Active Directory.
- Knowledge of ITIL best practice.
- Experience working within a service desk and enjoying complex problem solving for a wide customer base.
- Full valid driving licence and access to a vehicle for work.
Benefits
- Excellent opportunities for career progression.
- Access to tailored individual and Trust‑wide learning and development.
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service.
- NHS Discount across a wide range of shops, restaurants and retailers.
- Competitive pension scheme.
- Lease car scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Mental Health First Aiders.
- Staff accommodation (please note waiting lists may apply).
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Adjustments can be considered in line with the Equality Act2010 where required.
#J-18808-Ljbffr…