Job Overview
L’Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
- Deliver a world-class luxury service experience, ensuring through coaching and feedback that the team delivers exceptional customer service across all brands and touchpoints.
- Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Demonstrate product expertise, immerse customers in brand history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Inform customers about upcoming in-store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social media platforms in accordance with company guidelines.
- Support the Store Manager to execute retail plans, achieve and surpass retail targets and KPIs, and drive long-term growth and profitability.
- Proactively identify risks and opportunities to maximise results and ensure sustainable success.
- Contribute to the development and implementation of a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands.
- Generate creative ideas and suggest innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
- Build and support the team to grow and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
- Assist with talent acquisition, onboarding, and training of new team members, and promote teamwork and collaboration.
- Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying areas for improvement.
- Maintain counter and visual merchandising standards, ensuring all brand VM guidelines are implemented and the retail environment remains clean, organised and inviting.
- Complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Support the store manager in ensuring adequate stock levels, maintaining stock in trade of top performing SKUs, and managing testers and PLV.
Benefits
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Access a selection of products from over 35 L’Oréal brands at the staff shop.
- Generous Time Off: 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Discounted dental insurance and mental health and financial wellbeing resources.
- Referral Bonus Program: Earn bonuses by referring talented individuals to join the team.
- Sustainability Initiatives: Participate in L’Oréal for the Future initiatives and other sustainability programmes.
L’Oréal is an equal opportunity employer. We welcome applicants of all backgrounds, believing that diverse perspectives foster innovation and success. All qualified candidates are encouraged to apply regardless of race, religion, gender identity, sexual orientation, national origin, age, or any other protected status. We are committed to creating an inclusive environment where every employee is valued.
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