Overview
Are you looking for an opportunity to play a key role in managing patient pathways? As a Cancer Flow Coordinator you will work with clinical, operational and administrative teams to ensure efficient coordination of cancer and urgent imaging pathways, supporting timely diagnosis and a positive patient experience. You will coordinate inpatient, outpatient, cancer and urgent Radiology bookings, liaise with multidisciplinary teams, and ensure all stages of the patient pathway are organised effectively. Acting as a central point of contact for patients, clinicians and external partners, you will help maintain smooth patient flow, contribute to MDTs and support achievement of key cancer targets.
Responsibilities
- Coordinate inpatient, outpatient, cancer and urgent Radiology bookings, liaising with referrers, ward teams, support services and AHPs to ensure the patient journey is well planned and delivered in a timely manner.
- Ensure patient bookings and reporting processes are managed accurately, efficiently, and within required timeframes to support delivery of national cancer targets.
- Proactively manage patient flow by identifying delays (e.g., vetting, diagnostics or reporting backlogs) and taking action to resolve or escalates issues.
- Use understanding of Radiology pathways and cancer standards to prioritise patients and optimise capacity.
- Act as a central contact for patients, clinical teams and external stakeholders, managing high volumes of telephone and electronic enquiries with clear, professional and compassionate communication.
- Use multiple systems (Web Portal, Soliton, PACS, PAS, ePMA, ICE, Teletracking and reporting systems) to manage bookings and maintain accurate records.
- Support service delivery through administrative and analytical tasks, including data collection, monitoring throughput, capacity and demand, and contributing to performance tracking, service improvement and project work.
Qualifications
- Strong administrative, organisational and communication skills.
- Experience in complex pathway management, service coordination or improvement initiatives.
- Ability to work flexible hours, including early/late shifts, weekends and bank holidays.
- Commitment to full-time 7.5 hours per day over five days.
Working Hours & Benefits
Full-time role, 7.5 hours per day over five days, with flexible shifts including early/late, weekends and bank holidays. The Trust offers a supportive working environment and considers flexible working arrangements.
About the NHS Trust
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute and community services. The Trust is proud of its diversity and has received several awards, including “Good” rating by CQC, “Best Diversity and Inclusion Practice” by Nursing Times, and “Best UK Employer of the Year for Nursing Staff” in 2020.
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