Courier Support Coordinator

Evri Group is the UK’s premier parcel delivery business, delivering over 1 billion parcels and letters annually across the UK and to over 200 global destinations.

Join the Evri Final Mile Team as a Courier Support Coordinator!

Shift Pattern

Any 5 days over 7.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Qualifications

• A current UK driving licence.
• Solid understanding of the self‑employed courier model.
• Experience working in a fast‑paced, customer‑focused operational environment.
• Strong problem‑solving, organisational and attention to detail.
• Confident communication skills and the ability to spot and escalated risks quickly.

Equal Opportunity

Evri Group is committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves.

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