Tenancy Compliance Coordinator

Job Details

Tenancy Compliance Coordinator – maternity cover position based in Horsforth. Fixed term contract for 9‑12 months.

Responsibilities

• Review newly listed properties and conduct initial compliance checks.
• Obtain title deeds from third‑party providers where required.
• Monitor and request outstanding Anti‑Money Laundering (AML) documentation.
• Issue tenancy agreements once compliance requirements have been satisfied.
• Complete tenancy progression administration, including signing off tenancy agreements, issuing key release authorisation, and registering deposits.
• Monitor and chase outstanding compliance requirements across branch offices, ensuring documentation is obtained within required timescales.
• Respond to compliance and tenancy‑related queries from branch teams and landlords.
• Manage and monitor the tenant referencing process through to completion.
• Provide daily referencing updates, highlighting progress, outstanding actions, delays exceeding one week, and cases requiring escalation.
• Accurately input new tenancy details onto CRM.
• Register tenancy deposits and issue relevant deposit documents to tenants.
• Assist with change of sharer progression to ensure strict deadlines are met.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Excellent communication skills with the ability to liaise effectively with tenants, landlords, branch teams and third‑party providers.
• Proactive problem‑solving skills and the ability to manage issues through to resolution.

Benefits

• Smart spending app with discounts at over 900 retailers.
• Wellbeing centre providing resources for activity, nutrition, financial and mental health.
• Employee Assistance Programme offering free counselling support sessions.
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme to reduce carbon footprint.
• Enhanced family‑friendly leave for maternity, paternity, adoption and IVF.
• Competitive base pay plus incentivised commission and performance bonuses.
• Special days and celebrations for length of service.
• Pension pot for retirement planning.
• Professional development funding for qualifications.
• Company socials to foster community.

Equal Opportunity

We welcome applicants of all nationalities, backgrounds, abilities and perspectives.

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