Customer Service Advisor
£26,570 per annum (pro‑rated to reflect hours worked). 30 Days Annual Leave (222 hours) + 8 Bank Holidays (59.2 hours) – this includes a discretionary Christmas closure period. Enhanced Employer Pension Contribution into the Local Government Pension Scheme.
About Us
The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment – recognised through our 2026 Investors in Diversity Gold award and 3rd‑place ranking in the National Centre for Diversity’s 2025 Top 100 Most Inclusive UK Employers.
About The Role
There are two positions available – one full time and one part time at 22.5 hours per week. Management is open to flexibility in how these hours are split. As a key member of the Customer Services team you will provide exceptional and proactive support to staff, students, and external customers, handling all enquiries professionally and efficiently, upholding the College’s standards and policies, maintaining confidentiality, and promoting the College’s commitment to equality, safeguarding and student success.
Main Responsibilities
- Manage the College switchboard, ensuring all calls are handled promptly and professionally.
- Arrange student appointments with departments such as Admissions, Student Funding and Careers.
- Process fee payments and issue student ID cards in a timely and accurate manner.
- Achieve key performance indicators for Student Central services, contributing to the College’s overall recruitment, retention, achievement, and success outcomes.
- Maintain accurate electronic and paper‑based records, ensuring data is up‑to‑date, particularly within the CRM and MIS systems, while managing customer information effectively.
- Support college open days, the exam season, student enrolment and any other required events.
- Represent the College at both internal and external events, providing a positive and professional image.
- Assist in identifying opportunities for service improvements and support broader College objectives through proactive customer engagement.
What We Can Offer You
Salary: £26,570 per annum (pro‑rated to reflect hours worked). Pension: Local Government Pension Scheme (LGPS) administered locally by SYPA, providing financial security in retirement and support for your loved ones.
Our Full Benefits Package
- SYPA – with a generous employer contribution.
- Annual leave – 30 Days (222 hours) + 8 Bank Holidays (59.2 hours) – this includes a discretionary Christmas closure period.
- Health and wellbeing services.
- Employee assistance programme through Bupa.
- Occupational Health through PAM.
- Free eye tests for VDU users.
- Free parking available at the majority of our campuses.
- Hybrid and flexible working opportunities.
- Continuous professional development opportunities.
- A people‑focused working culture where you can grow and thrive.
Disability Confident
We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. For reasonable adjustments or support, please contact jobs@sheffcol.ac.uk.
Armed Forces Covenant
As part of our commitment through the Armed Forces Covenant, we’re pledged to support the Armed Forces Community, recognising the value Personnel, Veterans and military families contribute to our community and country.
Safeguarding
We are an employer committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
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