North West Trucks is looking for a motivated and customer-focused Parts Advisor to join our busy Parts Hub in Huyton. This is an exciting opportunity to become part of a professional and supportive team, providing exceptional service to our customers while ensuring the efficient supply of commercial vehicle parts.
If you’re organised, enjoy working in a fast-paced environment, and have a passion for delivering outstanding customer service, we’d love to hear from you.
Other duties may be required of the post holder in addition to those listed above and below to ensure that the requirements of the business are met at all times.
Hours: Monday to Friday, 7.30 am to 5.30 pm, Saturday (rota basis) 8.00 am to 12.00 pm, i.e. 45 hours per week plus overtime, 1 hour lunch break (unpaid).
Salary: OTE £38,000 to £41,000 per annum.
Key Responsibilities
- Assisting customers and workshop colleagues with parts enquiries.
- Identifying and supplying the correct parts using manufacturer catalogues and systems.
- Processing customer orders accurately and efficiently.
- Receiving, checking, and storing deliveries.
- Maintaining stock accuracy and supporting stock control processes.
- Promoting parts sales and identifying opportunities to maximise customer satisfaction.
- Building and maintaining strong relationships with customers and colleagues.
- Ensuring the parts department operates efficiently while maintaining high standards of housekeeping and safety.
Knowledge/Skills/Experience/Special Requirements
- Previous experience in a parts advisory role, ideally within the commercial vehicle, automotive, or agricultural sectors.
- Excellent customer service and communication skills.
- Strong organisational skills with attention to detail.
- Ability to work well under pressure in a busy environment.
- Good IT skills and experience using parts management systems.
- A positive, proactive approach and willingness to work as part of a team.
In return we’ll offer:
- Pension with North West Trucks contribution
- Qualified Mental Health First Aiders
- Free will writing service
- Free mortgage advice service
- Free eye tests for VDU users
- Cycle to work scheme
- Credit Union at work
- On-site parking (Site Specific)
- Employee discounts on a range of products and services including holidays, days out, and supermarket shops
About Us
At North West Trucks – Wigan we are a dual franchised location proudly representing both DAF Trucks UK and Renault Trucks UK. We also have locations in Warrington, Northwich and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
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