Customer Service Advisor – CBP 111
Stafford Borough & Cannock Chase District Councils
Band D (SCP 5-7) £25,948.95 – £26,403 per annum, pro rata (pay award pending)
29.6 hours per week, Permanent.
Working hours: Monday, Tuesday, Thursday – 8.30am to 17.00pm; Friday – 8.30am to 16.30pm.
Why join us?
- Flexible and hybrid working opportunities
- Local Government Pension Scheme
- 24.5 days annual leave, rising to 28.5 days, pro rata to hours worked (after 5 years continuous local government service)
- Cycle to Work scheme
- Free car parking
About The Role
We are looking for a friendly, professional, and customer‑focused Customer Service Advisor to join our team. You will be the first point of contact for residents, businesses, and visitors, providing high quality advice and support across a wide range of council services. Working in a fast‑paced environment, you will handle enquiries by phone, online, and in person, ensuring customers receive accurate information and excellent service.
About You
- Excellent communication and interpersonal skills.
- A commitment to delivering outstanding customer service.
- Experience of working in a customer service environment.
- Strong problem‑solving skills.
- Good IT skills and experience using various systems.
- The ability to remain calm and professional when dealing with challenging situations.
- A positive, flexible approach and the ability to work as part of a team.
Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers.
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