Courier Support Coordinator

Courier Support Coordinator – Basingstoke

Location: Basingstoke – Shift Pattern: Any 5 days over 7.

As a Courier Support Coordinator you will keep the delivery unit running like clockwork, supporting and guiding couriers, ensuring parcels are ready for collection, and maintaining efficiency and compliance.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Qualifications

• Current UK driving licence.
• Solid understanding of the self‑employed courier model.
• Experience working in a fast‑paced, customer‑focused operational environment.
• Strong problem‑solving, organisational, and attention to detail skills.
• Confident communication skills and the ability to spot and elevate risks quickly.

We are an equal‑opportunity employer and committed to building an inclusive and diverse workplace where everyone is valued for who they are and what they bring to our business.

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