Customer Outcomes & Quality Assurance Analyst

M&GPrudential in Bath is seeking a customer oversight professional focused on ensuring excellent customer outcomes and complaint management. This role involves monitoring customer feedback, analyzing trends, and providing quality assurance insights.

The ideal candidate will have experience in customer operations and a strong understanding of Consumer Duty frameworks, along with excellent analytical skills. The position offers a competitive benefits package, including an 18% pension scheme and ample annual leave.

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