Job Title
Support Assistant
Contract Type
Permanent
Salary
£26,227.50
Working Hours
37.5 hours per week
Working Pattern
3×12.5 hour shifts per week on a 5‑week rolling rota, including some weekends and bank holidays.
Location
Shackleton View & Gardens, Walton, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
Key Responsibilities
- Support customers in conversations with calls from their GP, Social Services, or benefits teams, and to deal with emergency services including Police and Ambulance when necessary.
- Log all incidents to maintain an accurate record of events.
- Clean and prepare rooms after a customer leaves, ready for the next occupant.
- Assist in planning and delivering a range of personalised support and move‑on plans.
- Understand the risk management process and assist the team to organise and undertake regular reviews of support and risk.
- Inspire and motivate customers to meet agreed outcomes and develop life skills.
- Provide day‑to‑day support and tenancy‑related matters.
- Help identify and promote opportunities for employment, education and training and support customers to access them.
- Signpost customers to appropriate external support services, such as food banks and other community resources.
- Support customers to be “tenancy ready”, enabling successful move‑on.
- Support customers to be financially independent through budgeting plans and maximising income.
- Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empower customers to move towards self‑management of their medication following Riverside’s medication procedure.
- Maintain and update clear, accurate, strengths‑based records on the appropriate digital platform.
- Assist in the promotion of customer involvement and consultation.
- Assist with the delivery of group work sessions.
- Deliver the referral process for new customers.
- Contribute to the delivery of a housing management service, including income collection and tenancy‑related support.
- Work with customers to maintain a safe environment, including reporting repairs or health and safety concerns.
- Clean and prepare customer rooms as appropriate.
- Resolve difficult and challenging situations sensitively and informatively, balancing needs with service safety.
- Ensure customer safety by following local safeguarding procedures, recognising and acting on risks and escalating as appropriate.
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support.
- Carry out day‑to‑day administration and operational duties.
- Maintain and update financial administration systems, including rent accounts, invoices, petty cash and banking.
- Assist in collating and submitting information returns on funding, health & safety and performance.
- Act as point of contact on the phone, reception and deal with a range of enquiries.
- Work flexible hours to meet customer and business needs, which may not include normal office hours.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times, carrying out duties within Riverside’s Policy and Procedure framework, including health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
- Deliver the role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to enable safe delivery of the role.
- From time to time undertake additional duties and responsibilities in consultation with the Line Manager.
Qualifications
- Experience of working with people in a customer‑facing environment.
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Basic administrative and IT skills with attention to detail to maintain records and in‑house systems.
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a team and communicating positively with others.
- Experience of organising tasks and planning accordingly while dealing with people.
- Team player with a caring, empathetic, flexible and resilient, can‑do attitude.
- Ability to use initiative and have confidence to make decisions.
- Basic administrative and IT skills to maintain records.
Desirable
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
- Personal lived experience of homelessness, rough sleeping, mental health issues or substance misuse.
Disclose mandatory mandatory not mandatory mandatory mandatory must not mandatory mandatory mandatory not display mandatory mandatory mandatory not mandatory mandatory mandatory mandatory.
We are an equal opportunity employer, promoting non‑discriminatory practices in all aspects of work undertaken. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability.
Applications may close before the deadline, so please apply early to be considered.
#J-18808-Ljbffr…