Housing Support Worker

Role overview

The Housing Support Worker role is part of the Housing Team at New Horizon Youth Centre (NHYC). The role is primarily focused on assessing young people referred to the service and determining their suitability for New Horizon’s Accommodation Pathway or private rented accommodation. You will provide tailored support to young people within designated housing projects throughout their stay, helping them to develop the skills and stability needed to achieve positive outcomes. You will also be responsible for identifying appropriate and sustainable move‑on options in a timely manner, ensuring young people are supported to progress into independent living. The role involves managing a diverse caseload across multiple accommodation schemes, working collaboratively with internal teams and external partners to deliver high‑quality, person‑centred housing support. You will be based at both our day centre and/or on designated accommodation schemes, Monday to Friday.

Key details

• Contract type and hours: permanent, full‑time (35 hours a week Monday‑Friday)
• Starting salary: £32,136 (salary scale is: £32,136.00‑£35,778.00)
• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
• Application deadline: 9am Monday 3rd August 2026

Main tasks and responsibilities

Accommodation services

1. Providing a programme of support that responds to young people’s accommodation, independent living and move‑on needs.
2. Contributing to the effective delivery of NHYC’s accommodation projects and the development of NHYC’s wider accommodation options, including private rented access.
3. Ensuring NHYC’s legal and regulatory compliance in all areas of housing management and support.
4. Providing expert coaching and guidance to young people, monitoring and evaluating their progress, and providing resettlement support (life skills, Jobs, Education and Training, and preparation for independent living). This includes completing assessments, resettlement and action plans, ensuring records are maintained in case files and the NHYC database, regular case file review, risk management, advocacy and referrals to additional services.
5. Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Information management

1. Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.
2. Inputting and extracting information from client monitoring systems and other accounting and database systems; utilising other relevant software for the production of correspondence and reports.
3. Being self‑servicing in day‑to‑day administration.

Performance and development needs

1. Continuously reviewing own working practices in line with client feedback and current best practice.
2. Reviewing and evaluating own performance to identify strengths and areas for development; identifying own learning and development needs and opportunities.
3. Taking a proactive approach to supervision, including regular line management supervision, team meetings, team reflective practice and clinical supervision.

Other

1. Covering for other members of the team where necessary.
2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.
3. Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Services Manager, Head of Services or Leadership Team.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and use these to the full in their work.

Essential experience, skills and knowledge

1. Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change.
2. Experience of delivering housing advice services within a youth and community or other relevant setting, and/or experience of working in a hostel/supported accommodation or similar residential setting.
3. Experience of managing a case list of multiple clients facing complex needs and barriers.
4. A working knowledge of accommodation options and referral pathways relevant to the client group.
5. Experience of working in partnership with both internal and external stakeholders to deliver specific projects or achieve organisational aims and objectives.
6. Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals.
7. The ability to multitask in a pressured environment.
8. A high level of knowledge of health and safety issues in a working environment.
9. Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults.
10. A working knowledge of and commitment to Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace.
11. Ability to maintain enthusiasm for a high level of contact with young people on a day‑to‑day basis, and a genuine interest in helping young people to make changes in their life to move towards independent living.

Desirable experience, skills and knowledge

1. Proven track record of progressing vulnerable people into stable accommodation outcomes, supporting them to both sustain their accommodation and identifying subsequent appropriate move‑on pathways.
2. Thorough and up‑to‑date working knowledge of: local and national government policies and procedures in relation to the client group; relevant local and national organisations and their role/responsibilities in providing support to vulnerable young people; the benefits system and how this impacts young people.
3. Knowledge of working to performance indicators, including monitoring and reporting on service outputs/outcomes, client tracking, analysing performance information, and identifying corrective action.

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