Your Opportunity
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work‑life balance and benefits such as home office options, 30 days of annual leave, bike leasing, health program, free parking and subsidised cafeteria. You will make a real impact in a global, dynamic company.
Hourly Pay: £13.81 per hour.
Where You’ll Work
Work from home approach – minimum of first 3 months onsite. We aim to provide a flexible workplace with a mix of home and office‑based work. Your leader will discuss options.
Contract Type
- Permanent
- Full‑time
Work Hours
- On Call Evenings Monday‑Sunday: 15:00‑23:00, with 2 weeks notice.
What You’ll Do
- Serve as the welcoming friendly voice of QVC and provide world‑class customer service.
- Handle inbound calls, resolve complex enquiries and drive brand advocacy.
- Work as part of a team to drive overall success and meet individual performance targets.
- Participate in a supportive onboarding experience, including four weeks of training.
What You’ll Bring
- Desire to deliver first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Computer literacy required.
Benefits and EEO
QVC Group offers competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. We are a Disability Confident Leader and uphold a barrier‑free employment process. As an equal‑opportunity employer, we comply with all applicable laws and provide reasonable accommodations. Contact workwithus@qvcgrp.com for assistance.
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