Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Advisor
As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. You will process customer orders, promote tools available to customers, support & update customers regarding their orders and delivery status, and provide first line support for technical queries from our customers.
- Answer customer calls within agreed Service Levels for the Door Hardware Group.
- Ensure that all calls taken are wrapped up at the end of each call.
- Provide support with orders on price hold, stock hold, credit hold and take ownership of these activities to ensure we deliver the best service possible to our customers.
- Capture interactions on a CRM system, ensuring data captured is accurate and up to date.
- Resolve any complaints and, where necessary, escalated them to the Customer Services Manager to ensure a timely resolution for our customers.
Skills and experience you need
- Experience working in a busy, customer-focused environment.
- Ability to work under pressure and meet deadlines while solving problems and resolving queries.
- Positive and friendly telephone manner.
- Experience with Microsoft Office packages and good computer skills.
- Confidence and resilience with the ability to deal with conflict and difficult people.
What we offer
- Learning and career development opportunities, including online learning, management training, and skill enhancements.
- A competitive salary and incentive scheme.
- Benefits including Holiday Flex, Cycle to Work, company pension, discount portal, recognition scheme, and wellbeing program.
We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.
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