Service Watch Agent

We are recruiting a Service Watch Agent for a permanent, full‑time role based in a hybrid/remote arrangement with visits to the Bedworth office.

Responsibilities

• Deliver a customer focused repair service.
• Engage with repair companies and internal departments to provide support, advice and interventions ensuring customer repairs are undertaken promptly and to high standards.
• Develop good working relationships with contractors to improve performance against KPIs.
• Monitor repair contractors to ensure high levels of customer satisfaction.
• Maintain and report analysis of performance against KPIs, targets and budget.
• Ensure policies and services reflect best practice and customer needs.

Qualifications

• Previous experience in consumer electronics, domestic appliances or central heating sectors.
• Experience in claims management and familiarity with KPIs.
• Strong focus on delivering the best customer journey outcomes.
• Understanding of cost and quality management.
• Effective interpersonal, written and communication skills at all levels, from external stakeholders to internal Director level.
• High level of organisation with the ability to prioritise tasks effectively.
• Ability to adapt to sudden change.

Benefits

• Work‑life balance with a hybrid role.
• Health Cash Plan.
• Instant discounts.
• The new credit building tool.
• Salary Finance Loans.
• Electric vehicle leasing.
• Long service awards.
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.

Closing date: Friday 17th July 2026.

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