Family Support Worker – London & South East

Family Support Worker

Location: London & South East (Greater London, Surrey, Sussex). The role covers a wide area of the South East.

Job Overview

Full-time, 35 hours per week. Provide high‑quality family support to children and young people with life‑threatening or terminal illnesses and their families in the local area. Manage your own schedule to match family needs.

Responsibilities

• Deliver needs‑led emotional, social and practical support to families.
• Work with health, education and social care professionals to coordinate care.
• Maintain accurate case notes and manage data in accordance with child protection, information sharing and data protection rules.
• Collaborate with the Family Support Team and volunteers to provide training, fundraising support and case study writing.
• Remain flexible and responsive to the changing needs of families on your caseload.

Qualifications

• Experience in child health, education or social care, preferably in a community setting.
• Professional qualification in education, health or social care is preferred.
• Strong interpersonal and communication skills.
• Confidence using Microsoft Office and other IT tools.
• A warm, inclusive approach to achieving goals and dealing with grief and loss.
• Understanding of diversity issues affecting children and families.

Benefits

• £24,000 per annum salary.
• Company car (P11D value £23,000‑26,000, taxable benefit of £6‑£8k).
• Control over your own schedule – balance work and home life.
• Pension scheme – 5% company contribution, 3% employee contribution.
• 25 days annual leave + public holidays (increases with service).
• Additional leave options – birthday, wedding, Christmas half‑day.
• Time off in lieu and flexible family‑friendly policies.
• Employee Assistance Programme, helpline and mental‑health resources.
• Blue Light Card Scheme, bike‑to‑work, season‑ticket loan and payroll‑giving.
• Robust training and development programmes, including Mental Health First Aid, Makaton, counselling skills and play introduction.

Application Details

The role will close on 02 August 2026. Please submit an application to recruitment@rainbowtrust.org.uk. Interpreting early applications are encouraged.

Requirements for interview: full current driver’s licence and an enhanced DBS disclosure.

Equal Opportunity

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

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