Administration Assistant

Administration Assistant – Bereavement Services

Location: Canley Office, Cannon Hill Road, Coventry, CV4 7DF

Pay Rate: £13.05 per hour

PAYE Contract Type: Temporary, 3 months with potential to lead to a permanent opportunity

Working Pattern: 37 hours per week, temporary basis

Working Hours: Monday to Thursday: 8:30am – 4:30pm, 30-minute unpaid break. Friday: 8:30am – 4:00pm, 30-minute unpaid break

Key Responsibilities

• Processing and inputting burial and cremation medical forms
• Accurately entering information onto the Epilog system (training provided)
• Performing data entry and maintaining accurate records
• Answering and acting as the first point of contact for telephone enquiries
• Providing reception support and gathering information from families and visitors for officers to follow up
• Supporting officers with day-to-day administrative tasks
• Filing, scanning, and document management
• Maintaining office records and databases
• Providing general administrative support to ensure the smooth running of the office

Essential Skills and Experience

• Previous administration and customer service experience, or a strong administrative aptitude
• Excellent customer service skills
• Basic IT skills, including Microsoft Office applications
• Good attention to detail and accuracy
• Strong verbal and written communication skills
• A positive attitude and strong work ethic
• A willingness to learn new systems and processes
• The ability to work independently and support the team when required

Desirable

• Previous data entry experience
• Previous experience using the Epilog system

Training and Development

Full training will be provided on: Epilog system usage, burial and cremation documentation processes, internal administrative procedures.

There will also be opportunities to develop your skills and take on additional responsibilities as you become established in the role.

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