2nd Line IT Support Engineer (Microsoft & Server)

Acora Limited is seeking an IT Support Specialist in Norwich, UK, responsible for diagnosing and resolving various IT issues across a wide range of technologies. The role includes managing customer support tickets, ensuring adherence to service level agreements, and providing excellent customer service.

Candidates should have proven experience with Windows Server environments and Office 365, along with networking knowledge. This position also involves hardware troubleshooting and participating in development meetings to enhance customer infrastructure.

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