Waldorf Astoria London – Admiralty Arch is seeking a Night Concierge to join the pre-opening team for this luxury hotel opening later this year.
Overview
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants — Coreus by Clare Smyth and Café Boulud by Daniel Boulud — bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and elevated service that delivers bespoke experiences in sought-after destinations.
Responsibilities
- Serving as the primary overnight contact for Guests and VIPs, responding to enquiries with efficiency, warmth, and refined judgement
- Delivering bespoke recommendations and arranging services including dining, transportation, theatre tickets, medical assistance, and concierge requests during night hours
- Managing and accurately handling Guest messages, parcels, and confidential correspondence with discretion
- Coordinating the secure handling, storage, and retrieval of Guest luggage and valuables
- Maintaining detailed awareness of VIP arrivals, daily briefs, special requests, and notable events
- Ensuring lobby, entrance, and front-of-house areas remain immaculate, calm, and welcoming throughout the night
- Supporting Management and Security teams, responding professionally to emergencies or sensitive situations
- Presenting an impeccable, polished image that reflects the standards of ultra-luxury hospitality
- Upholding cleanliness, safety, and organisation of all concierge and front-of-house workspaces
- Strictly adhering to brand standards, policies, and procedures when operating front-office systems and equipment
What are we looking for?
A Night Concierge within a Hilton Luxury Brand who consistently acts in the best interests of our guests and collaborates with colleagues across departments. The ideal candidate will demonstrate:
- An elegant, composed demeanor with exceptional verbal and interpersonal communication skills
- A sincere commitment to delivering intuitive, personalised, and anticipatory service
- Impeccable grooming, posture, and professional presentation at all times
- Calm decision-making and adaptability in unexpected or high-pressure situations
- The ability to work independently with confidence during overnight operations
- In-depth knowledge of the local area, including culture, dining, entertainment, and luxury services
It would be advantageous to demonstrate the following capabilities:
- Previous experience in a Concierge or Front Office role within a luxury or five-star hospitality environment
- Exposure to overnight or autonomous operational shifts within a hotel setting
Qualifications
What It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member. A passion for spreading the light and warmth of hospitality, acting with integrity, leadership, teamwork, ownership, and a focus on the Now are highly valued.
About Us
Join an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. We offer a suite of world-class brands and a company-wide commitment to providing the best stay for every guest. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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