Heidi Klein, established in 2002, is a UK heritage brand specializing in premium swim and resortwear designed to empower women to feel confident and beautiful. Known for its timeless and sustainable designs, the brand has grown from a single boutique in Notting Hill to a globally recognized name. At Heidi Klein, we aim to deliver exceptional products with an elevated brand experience, fostering a lifelong connection with our customers. Our focus is on creating meaningful relationships that celebrate the stories of the women who wear our pieces.
Role Description
We are seeking a highly organised and detail‑oriented Merchandising & Operations Assistant to provide administrative support to our merchandising and operational functions. This role is ideal for someone with a strong interest in fashion, strong analytical skills, and a proactive approach to managing multiple priorities in a fast‑paced environment. Working closely with the merchandising and operations teams, you will play a key role in ensuring product availability, maintaining accurate inventory records, supporting sales analysis, and helping deliver a seamless operational process from product intake through to customer delivery.
Key Responsibilities
- Create SKU’s and input any new supplier information onto the system.
- Support weekly and monthly sales reporting, analysing product performance and identifying trends.
- Manage wholesale order administration from order entry through to fulfilment.
- Coordinate stock allocations, deliveries, and inventory movements across channels.
- Liaise with suppliers, warehouses, and logistics partners to ensure timely and accurate order execution.
- Assist with purchase order tracking and delivery management.
- Support inventory reconciliations, stock counts, and issue resolution.
Skills & Experience
- Previous experience in a merchandising, allocation, operations, or administrative role.
- Strong numerical and analytical skills with excellent attention to detail.
- Advanced proficiency in Microsoft Excel and Google Sheets.
- Excellent organisational and time‑management abilities.
- Strong communication skills and the ability to collaborate across departments.
- Ability to manage multiple tasks and deadlines in a fast‑paced environment.
- Bachelor’s Degree in business or fashion.
- Hands‑on experience using Shopify, Zedonk, and/or Warehouse Management Systems (WMS).
- Understanding of retail KPIs, stock management, and sales reporting.
- Experience working with e‑commerce platforms and fulfilment operations.
Personal Attributes
- Organised, proactive, and detail‑oriented.
- Commercially aware with a problem‑solving mindset.
- Adaptable and comfortable in a fast‑paced environment.
What We Offer
- Hybrid working – 3 days in the office.
- Opportunity to develop a career within a growing fashion business.
- Exposure to merchandising, planning, and operational functions.
- A collaborative and creative working environment.
- Competitive salary and employee benefits package.
We welcome applications from individuals who are eager to build a career at the intersection of fashion merchandising and business operations, contributing to both commercial success and operational excellence.
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