Student Support Advisor
Student Support & Safeguarding is looking for experienced and enthusiastic professionals to be a part of a multi‑disciplinary team that provides the initial point of assessment, triage, and referral of students into specialist support, as well as helping to build students’ own resilience by giving guidance and advice towards managing and maintaining their own good mental health and wellbeing.
This is a part‑time role working 4 days per week (29.2 hours/0.8 fte) on a term‑time only basis, covering 32 weeks per year, and includes occasional weekend working to support open days and arrivals.
The department offers hybrid working and supports flexible working requests; however, the balance of on‑campus working may vary in line with student demand. You will typically be required to work on campus three days per week. Given the student‑facing nature of the role, on‑campus days will need to be agreed and maintained as part of team operational planning.
A basic DBS check is required for this role.
What you will do
- Deliver pastoral support and provide welfare/wellbeing advice, including assessing needs, levels of risk and triaging to appropriate support
- Provide excellent customer service skills, with experience of working in a busy frontline environment
- Be confident in working with distress and dealing with sensitive themes
Able to deal calmly with multiple competing priorities, your organisational skills will be highly effective, with a demonstrable commitment towards collaborative team working across multi‑disciplinary professional boundaries.
Benefits
- Employee assistance services through Health Assured, including access to the Wisdom app
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family‑friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
Right to Work in the UK
We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
Equality and Diversity Statement
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
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