Administrative Assistant
Go back South West Yorkshire Partnership NHS Trust
The closing date is 20 July 2026.
Join Our Friendly Phone Hub Team at Folly Hall Mills, Huddersfield.
Are you a friendly, organised, and compassionate individual looking to join a welcoming team?
As an admin assistant you will support your Manager/supervisor in ensuring that our service needs are met through the delivery of high‑quality work. You will manage the administrativeneeds, support the Physical Health and Wellness Team and the CMHT phone hub, and liaise with SMI patients and primary care colleagues to book health care facilitator clinics.
About You
- Excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone.
- Highly organised with a keen eye for detail and can remain calm under pressure in a fast‑paced environment.
- Good IT skills and competent in Microsoft Office applications.
- Can work effectively as part of a team and adapt to daily demands.
- Previous experience in a customer service role is desirable, particularly within a healthcare setting.
Main duties of the job
The main duties of the role are:
- Admin duties within the Physical Health and Wellness Team and CMHT phone hub.
- Making clinic appointments for health care facilitators with SMI patients in GP practices across north and south Kirklees.
- Following up patients who do not attend clinic appointments and re‑booking them for another appointment.
- Supporting health care facilitators and the clinical team leader with additional administration when requested.
- Demonstrate a good understanding of the need for reasonable adjustments for the SMI patient cohort.
- Typing up and sending out appointment letters.
Job responsibilities
Under the supervision/direction of the Line Manager, you will undertake routine admin/communication requirements of the service, ensuring confidentiality and efficient delivery, develop and maintain good working relationships, and contribute ideas and suggestions within the team.
Person Specification
Training and Development
- Willing to undertake all Trust mandatory training and subsequent refresher training.
- Willing to undergo job development and maintain skills.
Special Knowledge & Skills
- Good written and verbal communication skills.
- Decision‑making and prioritisation.
- Good customer care and interpersonal skills.
- Resilience to pressure and exposure to emotional/distressing situations.
- Non‑judgemental, empathetic manner, observation skills to identify potential risks.
- Demonstrates Trust Values.
- Knowledge of GDPR, diversity/cultural requirements, Health & Safety, moving & handling issues.
Physical Attributes
- A satisfactory sickness record over the previous 2 years.
- Able to fulfil Occupational Health requirements for the post.
Personal Attributes
- Flexibility, responsive attitude, appropriate dress, ability to travel across the Trust.
Qualifications
- NVQ Level 2 or equivalent (e.g., RSA II, OCR II, business admin, typing/word processing, customer services).
- Or demonstrate competency at level 2.
- Willingness to undertake further study/development.
Experience
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint.
- Experience managing email, maintaining diaries, arranging meetings.
- Teamworking, confidentiality, initiative, prioritising tasks.
- Copy typing/audiot typing.
- Experience in a caring environment at a band 2 or equivalent level.
- Experience with NHS software programmes.
Employer name
South West Yorkshire Partnership NHS Trust
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