Relief CCTV Operator/Security Officer

Job Description: Dual Role – 36 Hour Relief Control Room Operator/Security Officer

Mitie Business Services is the UK’s leading facilities management and professional services company. You will work as a dual officer – Control Room Operator and Security Officer – at BBC Broadcasting House, London, W1A 1AA.

Hours: 36 hours per week. Relief officer schedule: Monday to Sunday – day shift (07:00‑19:00) and night shift (19:00‑07:00).

Hourly Rate: £14.80.

What We Offer

• A supportive team environment
• Training and career development opportunities
• Overtime opportunities
• Full uniform supplied
• Annual leave accrual
• Cycle to work scheme
• Free onsite parking

Responsibilities

• Dual officer role – Control Room Operator and Security Officer
• Deliver excellent customer service
• Maintain concentration, coordinate and multitask
• Communicate effectively and produce clear reports
• Physical protection of the premises and preservation of life
• Prevent loss of assets, critical technology, sensitive information or reputational damage
• Use client knowledge to minimise business impact, escalating when appropriate and understanding critical systems
• Oversee perimeter access through reception for staff, tenants, contractors and visitors
• PATROL, search, and respond to emergency procedures
• Monitor access and egress of personnel and guests, responding to breaches
• Maintain clear and legible records and logbook
• Adhere to health & safety at all times
• Incident management
• Other duties as required

Qualifications and Requirements

• Problem solving under pressure
• Multi‑tasking and prioritising daily workload
• Passion for delivering excellent service
• Willingness to embrace new challenges
• Valid SIA DS Licence & CCTV Licence
• Front of house experience
• Control room experience
• Excellent communication and customer service skills
• Adherence to health & safety at all times
• Any other duties as required

Equal Opportunity

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.

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