Senior Courier

What You’ll Be Doing

Leading & Developing the Courier Team

• Manage a designated team of couriers, ensuring daily tasks are completed effectively
• Hold regular 1:1s, performance conversations and development reviews
• Coach and motivate team members to achieve productivity and service KPIs
• Address performance issues through coaching and structured processes
• Deliver clear daily briefs and debriefs to keep the team aligned and engaged

Driving Service & Operational Performance

• Ensure all deliveries and collections meet DHL network and customer standards
• Monitor KPIs such as delivery success and productivity, taking action where required
• Maintain high levels of customer satisfaction through professional service
• Act as a key point of contact for operational issues and queries
• Provide route cover where required to maintain service continuity

Supporting Operational Efficiency & Flexibility

• Adapt to different routes and operational demands as needed
• Ensure compliance with driving hours, safety and operational regulations
• Maintain high standards of safety, security and compliance
• Support wider Service Centre activities and cover management when required
• Balance cost control with service excellence

Who We’re Looking For

• Proactive leader with strong operational awareness
• Experience from a courier, logistics or operational environment
• Previous supervisory or leadership experience is advantageous
• Strong organisational, communication and problem‑solving skills
• Ability to prioritise workload and manage performance
• Full UK driving licence and willingness to drive operationally when required

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Why Join DHL?

• Be part of a global leader in logistics with a strong reputation for service excellence
• Opportunity to step into a leadership role with real impact
• Ongoing training and development, including leadership skills
• Clear career progression opportunities within Operations
• A supportive and inclusive team environment

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