Overview
L’Oréal is looking for a One Luxe Store Manager to lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market.
Key Responsibilities
- Lead a world‑class customer experience by coaching the team to deliver exceptional customer service across all brands and touchpoints.
- Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Demonstrate product expertise and storytelling, immersing customers into brand history and offering tailored product knowledge, tips, and techniques.
- Foster omni‑experiences by informing customers about in‑store events, promotions, brand activations and representing L’Oréal Luxe brands on social media, adhering to company guidelines.
- Exceed sales targets by developing and executing retail plans to achieve and surpass store retail targets and KPIs, driving long‑term growth and profitability.
- Create a dynamic annual calendar of events and animations that generate excitement for L’Oréal Luxe brands and increase store growth.
- Generate creative ideas and implement innovative strategies to drive new business growth, especially during product launches and brand anniversaries.
- Build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
- Lead talent acquisition, recruitment, selection, onboarding, training, and continuous development of Beauty Advisors.
- Provide regular coaching, feedback, and performance monitoring on team productivity, service levels, product knowledge, and selling skills.
- Address and resolve HR issues, ensuring a positive and productive work environment.
- Maintain counter standards, brand visual merchandising guidelines, cleanliness, and overall housekeeping to embody the luxury retail environment.
- Complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
- Ensure adequate stock levels, manage stock‑in‑trade, testers, and point‑of‑sale displays.
Deliverables / Outcomes
- Achievement of retail targets.
- Engaged high‑performance team.
- Exceptional consumer experience.
- Development of team retail acumen.
- People management and stakeholder management.
- Coaching operational skills and management.
Benefits & Rewards
- Competitive salary and commission scheme.
- Exclusive product perks with access to staff shop.
- 30 days holiday inclusive of bank holidays.
- Discounted dental insurance and wellness resources.
Referral Bonus Program
Share the L’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
Sustainability Initiatives
Be part of a company committed to sustainability and making a positive impact on the world through the L’Oréal for the Future initiatives.
Diversity & Inclusion
L’Oréal welcomes difference—different backgrounds, experiences, personalities, and perspectives. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability.
Equal Employment Opportunity Statement
L’Oréal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected status.
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