Traditional Butler

Additional Information

Job Number: 26081339

Job Category: Rooms & Guest Services Operations

Location: 101 Knightsbridge, London, England, United Kingdom, SW1X 7RN VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

• Provide personalized service to guests, including coffee and tea upon request.
• Prepare notes for new arrivals and communicate important preferences to the hotel operation.
• Coordinate with the front desk to prepare VIP rooms and escort early arrivals.
• Check room keys and confirm that details meet guest expectations.
• Complete butler flags entered by reservation, sales, and other departments; send pre‑arrival emails.
• Work closely with Guest Services and Engineering departments on requests.
• Pick up laundry requests from guests, follow up on delivery, and return laundry promptly.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; maintain a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation.
• Speak clearly and professionally; prepare and review documents accurately; answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance; stand, sit, or walk for extended periods or an entire shift.
• Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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