Family Support Worker (Family Help) North Locality

Job Details

Job Title: Family Support Worker (Family Help) North LocalitySalary: HC07 £32,061 – £36,363 per annum (£19,497 to £22,363 per annum pro rata)Contract: Fixed Term Contract to 30 June 2028Hours: 22.50Location: LeominsterClosing date: 14 July 2026

Introduction

We are seeking a dedicated and compassionate Family Support Worker to join our team, working directly with vulnerable children, young people, and their families across a range of settings, including homes, schools, colleges, and community environments. This is a rewarding opportunity to deliver evidence-based, therapeutic interventions that support positive outcomes for children and young people, including those with special educational needs, physical disabilities, and life-limiting conditions.

Responsibilities

• Deliver direct, relationship‑based and restorative practice with vulnerable children, young people and families.
• Work 1:1 using a range of evidence-based approaches to assess needs, build resilience and improve outcomes.
• Manage a complex caseload, completing Family Help Assessments (including Section 17), developing SMART plans and leading Family Help review meetings at Targeted Early Help or Child in Need level.
• Coordinate multi‑agency support, make referrals in line with local thresholds, and ensure effective interventions.
• Complete specialist assessments (e.g. Young Carers), safeguarding responsibilities and advocate for children and families.
• Deliver parenting programmes, engage family networks and support children and young people with additional needs to access education, activities and appropriate services.
• Maintain high‑quality recording and data management, provide written and verbal reports, and contribute to multi‑agency meetings.
• Participate in supervision, training, and court processes where required.

Qualifications

• Level 4 qualification (or above) in a relevant field such as health, education, child development, youth work or social care, with a strong commitment to continued professional development.
• Experience working with children, young people and families, including lone working, and understanding of challenges within social care and Early Help frameworks.
• Proven experience of managing complex caseloads, acting as a lead worker and coordinating multi‑agency support to achieve positive outcomes.
• Confidence in using evidence‑based therapeutic approaches such as motivational interviewing and solution‑focused practice, with experience delivering parenting programmes (e.g. Triple P or Solihull) preferred.
• Strong relationship‑building skills, ensuring the voice of the child is heard and advocating effectively on behalf of families.
• Ability to complete high‑quality assessments, reports and plans, and chair multi‑agency meetings confidently.
• Excellent communication, organisational and IT skills, with the capacity to prioritise workloads and work independently and collaboratively.
• Understanding of safeguarding responsibilities and ability to identify, assess and respond appropriately to risk, including exploitation and complex needs.
• Confidence in challenging partners and providers constructively to ensure high standards of support.
• Highly motivated, adaptable and resilient, with a flexible approach to working hours and environments, including travel across the county and working in family homes.
• Access to own transport and prepared to work evenings and weekends where required.

Benefits

• Competitive salary range of £32,061 – £36,363 per annum (£19,497 – £22,363 pro rata).
• Protected time and budget for professional development.
• Enrolment in the Local Government Pension Scheme (LGPS).
• Clear pathways to career progression.
• 31 days of annual leave (pro rata) plus bank holidays, with the option to purchase an additional 10 days per annum.
• Flexible working, including potential for job‑sharing, part‑time hours and agile working.
• 24/7 access to an Employee Assistance Programme for support and counselling.
• Payment of professional membership fees (based on role requirements).
• Access to a range of retail, leisure, holiday and health benefits.

Equal Opportunity & Reasonable Adjustments

• Candidates who indicate a disability, are an Armed Forces veteran or reservist, or are a Herefordshire care leaver will be given preference as part of our commitment to the Disability Confident and Armed Forces Covenants.
• Reasonable adjustments can be requested in the application process and during the interview stage. Contact the recruitment team for support.

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