Communications (PBX) Supervisor – UK Collection
Based at Four Seasons Hotel London at Park Lane, you will lead a team of six and oversee all guest and internal communications across the UK Collection (Park Lane, Tower Bridge, and Hampshire). You will ensure smooth, consistent operations and maintain Four Seasons standards across a high‑volume, multi‑property operation.
What you will do
- Lead and support the Communications team, ensuring smooth and consistent operations.
- Oversee all incoming and outgoing guest and internal communications across the UK Collection.
- Maintain Four Seasons standards for telephone etiquette and communication quality.
- Coordinate communication between hotel departments and across properties.
- Manage escalations, guest concerns, and service recovery with professionalism.
- Support training, coaching, and development of the team.
- Monitor service levels, quality, and response times across all communication channels.
- Maintain systems knowledge and support troubleshooting when required.
- Contribute to process improvements and consistency across the UK Collection.
What we are looking for
- Previous experience in a Communications, PBX, or Front Office role within a hotel.
- Experience in a supervisory or team leadership role is preferred.
- Strong communication skills and a confident, professional telephone manner.
- Excellent organisational skills and attention to detail.
- Ability to remain calm and make decisions in a fast‑paced environment.
- A proactive, solution‑focused mindset.
- Confidence working across multiple systems and stakeholders.
- Experience supporting multi‑property operations is highly advantageous.
- Right to work in the UK.
What we offer
£40,000 annual package inclusive of base salary and service charge. Structured 40‑hour working week. Excellent training and clearly defined career development pathways. Strong internal progression opportunities across London and the global Four Seasons portfolio. Holiday entitlement increasing with service up to 33 days. Company Sick Pay, increasing with service. Life insurance while on duty. Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties. 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests. Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day. Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support. Bupa Dental Cover or Bupa Cash Plan. Enhanced maternity and paternity pay. Uniform with complimentary professional dry cleaning from day one. Season Ticket Loan and Cycle to Work scheme. Access to Stream for greater pay flexibility and discounts. Employee recognition programmes including monthly awards and events. Annual themed team events plus regular social, charitable, and sporting activities.
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