Client Experience Team Member

DWR Veterinary Specialists are recruiting for a part‑time Client Experience Team Member. This position is a permanent role working 25 hours per week, Monday to Friday, 5pm‑10pm.

Main Responsibilities

• Greeting emergency clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices
• Checking of accounts before discharge to ensure that they are up to date and correct
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Maintenance of patient clinical records using our practice management software system.

Benefits

• 5 weeks holiday + bank holidays + birthday leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

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