Job Title
Dual Role – 36 Hour Relief Control Room Operator / Security Officer
Location
BBC Media City, Salford, UK
Hours
36 hours a week, relief officer Monday to Sunday, days and nights (07:00-19:00, 19:00-07:00).
Hourly Rate
£13.45
Responsibilities
- Dual officer role (Control Room Operator / Security Officer).
- Deliver excellent customer service.
- Maintain concentration and coordinate activities.
- Communicate effectively and write reports.
- Physically protect the premises from threats, preserving life and preventing loss of assets.
- Prevent loss of critical technology, sensitive information, or reputational damage.
- Use thorough knowledge of the client to minimise business impact, escalating where appropriate and understanding critical systems.
- Oversee perimeter access through reception for staff, tenants, contractors, and visitors.
- Undertake patrolling, searching, and emergency response procedures.
- Monitor access and egress of personnel and guests, and respond to breaches.
- Maintain clear and legible records and logbooks; adhere to health & safety at all times.
- Manage incidents.
- Perform any other duties deemed necessary.
Qualifications / About You
- Can problem‑solve under pressure.
- Can multi‑task and prioritise daily workload.
- Passionate about delivering excellent service.
- Willing to embrace new challenges.
- Valid SIA DS Licence & CCTV Licence.
- Front‑of‑house experience.
- Control room experience.
- Excellent communication and customer service skills.
- Adherence to health & safety at all times.
- Perform any other duties deemed necessary.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and your household, available by video or phone.
We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access part of your pay before payday.
Upon joining, you’ll receive a link to our flexible benefits platform, Choices, to customise benefits such as dental insurance, dining cards, coffee clubs, technology products, and more.
Access to high‑street discounts via the MiDeals platform and a cycle‑to‑work scheme is provided.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
Mitie Stars recognition rewards hard work with cash prizes, including a chance to win £10,000 each year.
A diverse range of training and development opportunities is available.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
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