Contexte et environnement
The job holder reports directly to the General Aviation & Sales Support Manager and provides administrative support to the Sales teams, enabling the accurate and efficient process for orders, invoicing and cash collection, with a commitment to customer service and adherence to company policy.
Activités
- Responsible for entering SFL orders for UK and Imported products
- First point of contact for customer queries during the order to cash process (transport, delivery, pricing & invoicing)
- Liaise with depots & customs agents for import and export paperwork preparation
- Raise credits & debits on SAP in line with requests from Business Managers
- Month end reconciliation invoicing and goods receipts
- Orders confirmation in SAP to allow invoice generation.
- Process TotalEnergies Fluids invoices.
- Manage certificates of analysis
- KPI & Customer Complaints Management
Profil du candidat
Good level of IT literacy, good prioritization & organization skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.
12 to 18 months’ experience in Customer Service or Sales Support.
Informations supplémentaires
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d’emploi égales à tous les candidats.
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