Customer Delivery Driver – Corby Oakley Rd Extra

Employees will be expected to work within specified availability windows. The windows are as follows:

• Sunday 13:00 – 23:00
• Monday 18:00 – 23:00
• Tuesday 18:00 – 23:00
• Thursday 18:00 – 23:00
• Friday 18:00 – 23:00
• Saturday 13:00 – 23:00

Responsibilities

• Ensure the van and trays used are clean and kept tidy/organised.
• Leave the back yard clean, tidy and free of rubbish, picking up litter when seen.
• Wash trays as part of the tray wash process.
• Load the van as required and check the van for roadworthiness.
• Communicate with customers about any changes to their order, including short‑code items, substitutions, and offer refunds for items they are unhappy with.
• Take care of products and deliveries as if they were your own.
• Explain that customers will not be charged for any substitutions.
• Deliver during the customer’s scheduled time slot.
• Call the customer before arriving at their property if you will arrive early.
• Call the store or centre if you are running 30 or more minutes late.
• Build relationships with colleagues to create team spirit and support one another at the store.
• Show warmth and friendliness in all customer and colleague interactions.
• Respond quickly to evolving customer needs and embrace change.
• Share ideas with your manager and other colleagues on ways to improve service.

Qualifications

• Hold a full or automatic UK/EU/EEA driving licence for at least 12 months with no more than three penalty points.
• Be able to adhere to the GB Domestic Driving Rules.

Pay and Hours

Base hourly rate starts at £14.18, increasing to £15.45 for stores inside the M25. Minimum of 16 guaranteed hours per week, with the option to work as few as 12 hours.

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