Sales Support Associate

Sales Support AssociateSkip to main content**This website uses cookies.** A cookie is a small piece of data, in the form of a string of information, sent by our website’s web server to the browser cookie file located on your device’s hard drive. Your browser will store this cookie for a period of time and send it back to the website server when you return to the website. Cookies can be used for several purposes: to store your identifiers to facilitate logging into your account, to track your sessions and navigation for statistical analysis, or to identify your areas of interest in order to provide you with relevant content. To learn more about cookies, please consult our cookie and personal data protection policy.#Sales Support Associate page is loaded## Sales Support AssociateApplylocations: United Kingdom, Newcastle-under-Lymetime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 13, 2026 (5 days left to apply)job requisition id: R10095774R10095774 Sales Support Associate (Open)Location:Stoke Calgaz (I) – Industrial spec gas## How will you CONTRIBUTE and GROW?As a Sales Support Associate you will be tasked with the proactive administration of fundamental customer functions such as complaint handling, providing documentation, order entry (when required for additional capacity) and preparing quotations. You will design ways of working in conjunction with the EMEA Customer Services Manager that ensure a seamless customer experience, timely response to enquiries and front line communication to build customer relationships. A digital native, you will use your proven experience in process design and execution to create and document replicable Sales Support processes that improve customer experience. You will demonstrate attention to detail, high levels of organization and the ability to prioritise multiple tasks according to customer requirements.**ESSENTIAL DUTIES AND ACCOUNTABILITIES:*** Creation of processes to effectively manage inbound customer queries in a timely manner, enabling the order entry team to focus solely on order processing.* Ownership of customer complaints from cradle to grave, liaising with stakeholders in the process.* Providing timely and accurate responses to inbound customer queries including providing product information, documentation and order updates.* Supporting the order entry team by liaising with customers to provide missing information, and when required loading orders into the ERP (Sage).* Updating the ERP with pricing, customer information and order information according to policy.* Preparation of quotations for products and services to support the Regional Sales Teams in Middle East/Africa and Europe.* Proactively contacting customers to provide updates on order status as required.## ________________________## ## Are you a MATCH?**Essential Experience / Qualities:*** Ability to analyze workflows and implement / document more efficient ways of working that are logical and measurable.* Working knowledge of customer supply chains specifically end to end order processing, ERP systems and associated digital tools.* Business processes in an industrial B2B environment* AI tools such as Google Gemini and how to utilise them for process development / improvement* Experience in a fast paced environment with accountability for multiple priorities and deadlines* Willingness to question and challenge the status quo to deliver better outcomes for the business and our customers.* Customer facing / Customer Service experience is not a requirement for this role providing you have the ability to engage positively and communicate effectively.This office based position is located in Newcastle Under Lyme with the potential for travel from time to time._________________________**Benefits**We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility._________________________**Your DIFFERENCES enhance our PERFORMANCE**At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world._________________________**About Airgas**Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.### About UsA world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** here**!****### Important notice regarding fraudulent job offersWe want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form#J-18808-Ljbffr…