Hastings Hotels is a family-owned luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares about creating exceptional experiences for your guests? Do you take personal pride in delivering luxury service? If so, we would welcome you to apply for the position of Housekeeping Attendant at the five-star Culloden Estate & Spa.
Under the inspiring leadership of our Executive Head Housekeeper, you will work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy professional cleaning or hospitality environment, and be a proactive team player. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
The salary for this full-time position is £23,478 per annum, paid weekly.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.
- To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to promote a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and services, and be proactive in the sale of these to guests.
- To greet guests and respond to their queries in a warm and professional manner.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- Work well under pressure and be a team player
- Exceptional attention to detail
- A professional appearance
Desired Criteria
- Educated to Level 2 (GCSE grades A-C) or the equivalent in English and mathematics
- Previous experience in professional cleaning or hospitality; preferably in a Hotel
Skills Needed
Exceptional Customer Service Skills, Cleaning Skills, General Housekeeping Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests… and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey…
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£23,478.00 per year
Skills:Exceptional Customer Serv Cleaning Skills General Housekeeping Skil
Benefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates
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