Workday Support Consultant

Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. As a Workday PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs.  This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.  In addition, you’ll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.  nProvide configuration, troubleshooting, and advisory support to customers for post-deployment.   nDeliver services within agreed SLAs, ensuring high customer satisfaction.   nSupport recurring releases and deployments, helping customers adopt new features and updates.   nParticipate in customer workshops and calls, helping to gather and refine requirements.   nCreate documentation and knowledge articles to support internal learning and customer self-service.   nPrevious experience configuring or supporting HRIT systems.  nStrong customer focus and proven experience in a customer-facing or role with ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.   nExcellent knowledge of Excel (including lookups, pivots and data quality techniques). Knowledge and experience in data analysis, manipulation, reporting, and formatting. Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation, and reconciliation). nClear and empathetic communication skills in English both written and verbal.    nFamiliarity with service management principles, including issue tracking and escalation practices.   nWorkday certification in Prism, Reporting, HCM, Payroll, or Financials.   nProfessional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs….