CSM Manager

What we are building at ConveoConveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.nTo keep our quality bar incredibly high, we want to execute with the smallest possible team.As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator.This is not a support role. nIdentify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.Be the client’s trusted partnernBuild strong relationships with key stakeholders across research, marketing, and product teams.nSpend meaningful time with clients in person to build trust and long-term relationships.nDesign and lead high-quality pilots and rollouts that clearly demonstrate value.nSurface friction that impacts retention and growth, and help prioritize fixes.nMaintain clean customer context in CRM and internal tools.nTwo to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.nExcellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.We care about building real relationships, not just great products. nCompetitive compensation with meaningful equity upside.nOpportunities to travel globally and build real relationships with customers shaping the future.Compensation Range: $80K – $150K…